Learn how ALICES Adventures & Tours collects, uses and protects your personal information while providing a secure and personalised travel experience.
ALICES Adventures & Tours (“ALICES”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our travel-related services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with:
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
ALICES Adventures & Tours provides personalised travel planning and tourism experiences, including journeys in Sri Lanka and other destinations offered by the company.
Our services may include travel enquiries, itinerary planning, accommodation arrangements, tours, transportation, destination experiences and related travel assistance.
Our company material describes personalised holidays designed around each traveller’s interests, preferences, budget and schedule.
The personal information we collect depends on how you interact with us.
When you contact us, submit an enquiry, request a travel plan or communicate with our team, we may collect information such as:
Where reasonably necessary to organise or provide a travel service, we may also request additional information such as:
We aim to request only information reasonably necessary for the relevant travel service.
Please avoid sending sensitive information unless we specifically request it and it is necessary for your travel arrangements.
When you visit our website, certain technical information may be collected automatically through cookies, server logs and similar technologies.
This may include:
This information may be used to operate, secure and improve our website.
For more information, please read our Cookie Policy.
We may use personal information to:
We will not use personal information for materially unrelated purposes without an appropriate reason or consent where required.
ALICES Adventures & Tours creates travel experiences based on individual preferences.
When you request a customised journey, information about your travel plans may be used to develop recommendations relating to destinations, accommodation, activities, transportation and other travel services.
The company’s travel model is based on tailoring trips according to travellers’ interests, preferences, budgets and schedules.
Providing complete and accurate information can help us prepare travel arrangements suitable for your requirements.
We may receive personal information through:
If another person provides information about you as part of a group or family booking, they should have appropriate authority to provide that information.
Where applicable privacy law requires us to identify a legal basis, we may process personal information because:
The applicable basis may differ depending on the particular processing activity and jurisdiction.
To arrange or provide travel services, we may need to share relevant personal information with third parties such as:
Only information reasonably necessary for the relevant service should be shared.
Third-party providers may process information under their own privacy policies and terms.
If online or remote payment facilities are introduced, payments may be processed through third-party payment providers.
Those providers may collect information such as:
Where a third-party payment processor handles the transaction, we may not directly receive or store complete payment-card details.
Please refer to the privacy policies of the applicable payment provider for further information.
Travel services often involve organisations operating in different countries.
Your information may therefore be transferred to or processed by service providers outside your country of residence when necessary to arrange your travel or operate our services.
For example, information may need to be provided to hotels, transport operators, tour providers or other partners in the destination you are visiting.
Where required by applicable law, appropriate safeguards should be used for international transfers of personal information.
Our website may use cookies and similar technologies to:
Non-essential cookies should only be activated with consent where required by applicable law.
Please refer to our Cookie Policy for additional information.
Our website may use third-party services such as:
These providers may receive technical information when their services are used or loaded.
Their handling of information is governed by their respective privacy policies.
Where permitted, we may contact you about:
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.
Service-related communications concerning an existing enquiry or booking may still be sent when necessary.
ALICES Adventures & Tours may maintain profiles on social media platforms.
If you communicate with us through a social media platform, the platform may also collect and process information according to its own policies.
We recommend reviewing the privacy settings and policies of the social networks you use.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
When personal information is no longer reasonably required, it may be deleted, anonymised or securely archived as appropriate.
We take reasonable technical and organisational measures intended to protect personal information against:
Measures may include secure website connections, access controls, security monitoring, software updates, password controls and appropriate restrictions on access to customer information.
No online system or electronic transmission can be guaranteed to be completely secure.
Our travel services may include family holidays, but our website is not intended to collect personal information directly from children without the involvement of a parent or legal guardian.
Where information about a child is necessary for family travel arrangements, it should normally be provided by the child’s parent, guardian or authorised adult.
We aim to collect only information reasonably required for the relevant travel service.
Depending on the law applicable to you, you may have rights relating to your personal information.
These may include the right to:
These rights are not absolute and may be subject to legal exceptions.
To make a privacy request, please contact us using the details provided below.
We may need to verify your identity before responding to certain requests.
Our website may contain links to:
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the relevant privacy policy before providing information to an external service.
Please ensure that information provided to us is accurate and current, particularly where it relates to travel arrangements.
If your details change after submitting an enquiry or making arrangements with us, please contact us as soon as reasonably possible.
We may update this Privacy Policy from time to time to reflect:
The latest revision date will appear at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise a privacy right, please contact:
ALICES Adventures & Tours
Website:
www.alicesadventurestours.com
You may also contact us using the contact details or enquiry form available on our website.